Answer FAQs and route Telegram users to support using Postgres (Module n8n "FAQ")

Who is this for

Businesses or individuals who regularly receive similar questions and want to automate initial customer support through Telegram.

What problem is this workflow solving?

It reduces repetitive inquiries by providing an FAQ bot interface, freeing up human support for more complex requests.

What this workflow does

This n8n workflow powers a Telegram bot that helps users find answers to frequently asked questions from a database. If their question isn’t answered, they can request a consultation with a manager.

Setup

1. Prepare your database:
   • Use the provided SQL script to create the necessary tables in your Postgres database.
   • Replace "n8n" in the script with your actual schema name.
   • Execute the script in your database.
2. Add credentials in n8n:
   • Telegram API credentials
   • Postgres database credentials

How to customize this workflow to your needs

• Edit the FAQ content directly in your Postgres database.
• Modify the message flow in the Telegram nodes to match your tone of voice.
• Add conditional logic to route users to different teams or escalation flows.

Please check out my other items on Shop on Gumroad

You might also like something else☺️

You can also try this and other workflows in telegram bot